Policies
Returns Policy
Last updated: August 2026
Change of mind
[Placeholder: confirm your change-of-mind return window and any conditions e.g. unused, in original packaging.]
Faulty or incorrect items
[Placeholder: describe how customers should report faulty or incorrectly supplied items and the remedies available.]
Custom or made-to-order products
[Placeholder: custom products are generally not returnable confirm your position.]
How to start a return
Contact us with your order number and the reason for return. We'll respond with next steps.
Australian Consumer Law
Nothing in this policy limits your rights under Australian Consumer Law.